Política de reembolso

At FumeClear®, we are committed to delivering high-quality products and transparent after-sales service. Please review this Refund & Return Policy carefully before placing your order. This policy applies to all purchases made on fumeclear.com.

1. Return Window

  • We offer a 30-day return policy for all customers.
  • For customers located in the United Kingdom and European Union, this policy meets or exceeds the statutory 14-day cooling-off period required under applicable consumer protection laws.

 

2. General Conditions for an Accepted Return

To qualify for a return, all of the following conditions must be met:

  • The product must be unused, uninstalled, and not put into operation
  • The product must be returned in its original packaging, including all accessories, cables, manuals, and protective materials
  • The product must show no signs of use, installation, contamination, residue, or odor
  • Proof of purchase (order number or receipt) must be provided
  • The return request must be approved in advance by our support team

Returns that do not meet these conditions may be rejected or subject to partial refund.

 

3. Items That Are Not Eligible for Return

Returns will not be accepted in the following situations:

3.1 Returns Outside the Return Window

  • Any return request submitted after the return window has expired (30 days, or 14 days where statutory rights apply) is not eligible for return or refund, except where required by law.

3.2 Consumable & Wearable Components (Non-Returnable Once Opened or Used)

Consumable or wearable components are non-returnable once opened or used, including but not limited to:

  • Filters
  • Activated carbon
  • Pre-filters
  • Hoses, ducts, covers, tubing, or similar airflow components

Once these items have been opened, installed, or used, they are not eligible for return under any circumstances, due to hygiene, safety, and performance integrity reasons.

3.3 Fume Extractors With Severe Use, Damage, or Missing Components

Fume extractors or related equipment are not eligible for return or full refund if any of the following conditions apply:

  • Clear signs of heavy use, operation, or contamination
  • Used or contaminated filters, internal residue, or strong odors
  • Evidence of installation or prolonged operation
  • Missing parts, accessories, manuals, cables, or original packaging
  • Damage caused by misuse, improper installation, unauthorized modification, or incorrect voltage

In such cases:

  • The return may be rejected entirely, or
  • Only a partial refund may be issued, based on inspection results

3.4 Products Returned Within the Return Window but Not in Resalable Condition

If a smoke extractor is returned within the return window but:

  • Shows any signs of use, installation, or operation, or
  • Is missing non-consumable components or original packaging

The product will be deemed non-resalable.

In these cases, the return may be accepted, but only a partial refund will be issued. Please refer to Section 6 (Inspection, Restocking & Refund Amounts) and Section 7 (Products Showing Signs of Use) for details.

3.5 Final Sale & Special Items

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Promotional or bundled items marked as non-returnable
  • Custom-made or special-order products
  • Gift cards

 

4. How to Request a Return

All return requests must be submitted before shipping the product back.

Please contact our support team at:
📧 support@fumeclear.com

Include:

  • Order number
  • Product name or model
  • Reason for return
  • Photos or videos (if applicable)

Returns sent without prior authorization may be refused.

 

5. Return Shipping & Costs

  • Customers are responsible for return shipping costs, unless the return is due to:
    • A verified product defect
    • An incorrect item received
    • Shipping damage
  • We strongly recommend using a trackable and insured shipping method
  • FumeClear® is not responsible for lost or damaged return shipments

Original outbound shipping fees are non-refundable, except where required by law or in cases of confirmed fulfillment error.

 

6. Inspection, Restocking & Refund Amounts

All returned items are subject to inspection upon receipt.

  • If the product is confirmed to be unused and in resalable condition, a refund will be issued after inspection.
  • For non-defective returns, a restocking and depreciation fee of up to 25%–40% may be deducted to cover:
    • Outbound shipping costs
    • Inspection and handling
    • Repackaging
    • Product depreciation

The exact deduction depends on the product condition and inspection results. Refunds are issued to the original payment method and are typically processed within 7–10 business days after approval.

 

7. Products Showing Signs of Use

If inspection reveals any signs of use, including but not limited to:

  • Used or contaminated filters
  • Internal residue or odor
  • Evidence of operation or installation
  • Removed protective films

The product will be considered non-resalable, and:

  • Only a partial refund may be issued, or
  • The return may be rejected entirely, depending on the severity of use

Applicable deductions are assessed in accordance with Section 6 (Inspection, Restocking & Refund Amounts). Supporting documentation may be provided upon request.

 

8. Defective, Damaged, or Incorrect Items

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos of the issue, packaging, and shipping label

After verification, we will offer:

  • A replacement, or
  • A refund (including applicable shipping costs)

Claims submitted after 48 hours may not be eligible.

 

9. Order Cancellations

  • Orders may be cancelled within 24 hours of placement, provided the order has not shipped
  • Once an order has shipped, cancellation is no longer possible and standard return rules apply
  • Refunds for approved cancellations are processed within 5–10 business days

 

10. UK & EU Consumer Rights

  • Nothing in this policy affects your statutory rights
  • UK and EU customers are entitled to a 14-day cooling-off period
  • Faulty or misdescribed goods are protected under applicable consumer protection laws
  • Returned items must be in a condition consistent with reasonable inspection

 

11. Exchanges

At this time, we do not offer direct exchanges.

The fastest way to receive the correct item is to return the original product (subject to our return approval and inspection process) and place a new order for the desired item.

This ensures faster processing and availability. If you are unsure which model best suits your needs, our support team is happy to assist before you place a new order.

 

12. Contact Us

If you have any questions regarding this policy, please contact:

📧 support@fumeclear.com